India’s NHAI adds toll-plaza feedback feature to Rajmargyatra app
The National Highways Authority has introduced an app feature for rating toll plazas and sending comments. Annual-pass users will receive a prompt after crossing a toll, and the feature is also available in the app menu.
India’s National Highways Authority (NHAI) said on 19 October it had added a “Toll Plaza Feedback” feature to its Rajmargyatra mobile app. The announcement, published by the government’s Press Information Bureau, says users can rate their experience, select relevant journey options and add remarks.
Annual-pass users will receive an app notification after crossing a national-highway toll plaza; other users can submit feedback for any plaza through the app menu. NHAI says it intends to use the input to identify service gaps and monitor where improvements may be needed. The announcement confirms the feature’s introduction but provides no user-volume or service-outcome measurements.
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