Dubai’s Roads and Transport Authority (RTA) has upgraded its Mahboub virtual assistant with agentic AI and is preparing the enhanced version for public rollout. Emirates News Agency’s 23 October announcement describes the work as part of RTA’s Artificial Intelligence Strategy 2030; it does not say the upgraded service is already generally available.

The initial scope covers vehicle-registration renewal, vehicle-fine payments, clearance certificates and number-plate reservation renewals. The proposed workflow can coordinate connected steps, such as paying fines before renewing a registration, in one conversation.

Identity verification uses UAE PASS and payments use Dubai Sadad. Mahboub supports Arabic and English, with language models adapted to local context. RTA says development follows its governance and cybersecurity procedures.

The authority aims to reduce switching between pages and service channels. The report provides no measured reduction in transaction time or a firm public-launch date. Its business significance is the planned integration of identification, payment and licensing steps; those intended benefits remain distinct from proven operating results.