Egypt’s Holding Company for Water and Wastewater (HCWW) announced a unified digital customer-services project on 19 September 2026, with a pilot planned for early October at ten subsidiaries. Developed with Misr Advanced Systems, the platform is intended to provide 49 electronic services and standardise commercial procedures before gradual expansion across HCWW’s 25 subsidiaries. The company’s announcement describes the project and its intended rollout. It does not establish that every service was already available nationwide, nor does it provide an independently measured reduction in customer waiting times.

The proposed services cover routine bills and more complex utility requests. Customers would be able to submit meter readings, check bills and outstanding balances, pay current charges, arrears and instalments, and calculate an estimated bill from consumption. Other functions include lodging complaints and enquiries and following responses. The company also lists applications for drinking-water and wastewater connections, subsidiary and coded meters, ownership transfers, meter replacement, maintenance, inspection and installation. Requests involving connections, tank cleaning, drinking-water trucks and wastewater removal trucks are among the other services described. These are categories in the announced platform rather than instructions that all applications can immediately be completed online.

The initial implementation plan names the subsidiaries serving Giza, Qalyubia, Dakahlia, the Canal governorates, Beni Suef, Minya, Assiut and the New Valley, Fayoum, Luxor and the Red Sea. HCWW said preparatory coordination involved customer service, commercial and information-technology teams reviewing systems, data and technical connections. Payment and collection channels are to include digital payment companies, banks, financial institutions and electronic wallets, with Fawry identified for the first stage. Separately, commercial systems at six subsidiaries are being replaced or upgraded to integrate with the unified environment. The ten-company pilot and six-company systems programme describe different parts of the work.

HCWW chairman Mostafa El Shimi said phased operation would allow teams to test services and integrations and correct problems before wider deployment. Misr Advanced Systems said the design must accommodate subsidiaries with different existing technologies and levels of technical development. The project also aims to connect customer-facing requests with commercial operations, collection and revenue management, supplying updated information for oversight and planning. Staff training and monitoring of operational indicators form part of that approach. The announcement gives no project price, nationwide completion date or published post-launch performance figures; its significance is the proposed common service and operating framework, with results dependent on implementation.