{"version":"1","article":{"id":"madrid-metro-video-assistance-ticket-machines-2026","slug":"madrid-metro-video-assistance-ticket-machines-2026","language":"en","url":"https://haberpaper.com/en/news/madrid-metro-video-assistance-ticket-machines-2026","api_url":"https://haberpaper.com/api/v1/articles/madrid-metro-video-assistance-ticket-machines-2026?lang=en","title":"Madrid Metro adds video help to ticket machines","summary":"Madrid Metro launched remote assistance for 214 ticket machines across 47 stations; video calls will be available on 72 of the machines.","category":"business","region":"world","topics":["travel"],"published_at":"2026-10-22T05:34:35+03:00","modified_at":"2026-10-22T21:07:17+03:00","publication_basis":"publication-record","event_period":"2026-10-21","event_period_basis":"event-or-reference-period","sources":[{"name":"Comunidad de Madrid","url":"https://www.comunidad.madrid/noticias/2026/10/21/comunidad-madrid-activa-maquinas-metro-teleasistencia-videollamada","checkedAt":"2026-10-22","publishedAt":"2026-10-21"}],"translations":[{"language":"tr","url":"https://haberpaper.com/tr/news/madrid-metro-video-assistance-ticket-machines-2026","api_url":"https://haberpaper.com/api/v1/articles/madrid-metro-video-assistance-ticket-machines-2026?lang=tr"},{"language":"en","url":"https://haberpaper.com/en/news/madrid-metro-video-assistance-ticket-machines-2026","api_url":"https://haberpaper.com/api/v1/articles/madrid-metro-video-assistance-ticket-machines-2026?lang=en"},{"language":"ar","url":"https://haberpaper.com/ar/news/madrid-metro-video-assistance-ticket-machines-2026","api_url":"https://haberpaper.com/api/v1/articles/madrid-metro-video-assistance-ticket-machines-2026?lang=ar"},{"language":"fr","url":"https://haberpaper.com/fr/news/madrid-metro-video-assistance-ticket-machines-2026","api_url":"https://haberpaper.com/api/v1/articles/madrid-metro-video-assistance-ticket-machines-2026?lang=fr"},{"language":"es","url":"https://haberpaper.com/es/news/madrid-metro-video-assistance-ticket-machines-2026","api_url":"https://haberpaper.com/api/v1/articles/madrid-metro-video-assistance-ticket-machines-2026?lang=es"}],"data_types":[],"relationships":{"entities":[{"id":"metro-de-madrid","type":"organization","name":"Madrid Metro","name_language":"en","collection_url":"https://haberpaper.com/en/entity/organization:metro-de-madrid","evidence":{"source_url":"https://www.comunidad.madrid/noticias/2026/10/21/comunidad-madrid-activa-maquinas-metro-teleasistencia-videollamada","text":"Madrid Metro has activated a remote-assistance service on its new ticket machines.","language":"en"}},{"id":"madrid-estacion-4-0","type":"project","name":"Estación 4.0","name_language":"en","collection_url":"https://haberpaper.com/en/entity/project:madrid-estacion-4-0","evidence":{"source_url":"https://www.comunidad.madrid/noticias/2026/10/21/comunidad-madrid-activa-maquinas-metro-teleasistencia-videollamada","text":"The rollout is part of the €9 million Estación 4.0 equipment-renewal plan, funded through the EU Recovery, Transformation and Resilience Plan.","language":"en"}},{"id":"madrid","type":"place","name":"Madrid","name_language":"en","collection_url":"https://haberpaper.com/en/entity/place:madrid","evidence":{"source_url":"https://www.comunidad.madrid/noticias/2026/10/21/comunidad-madrid-activa-maquinas-metro-teleasistencia-videollamada","text":"Madrid Metro has activated a remote-assistance service on its new ticket machines. Passengers can contact a trained agent in real time for questions, guidance or help buying travel tickets; 24 station employees have received specific training.","language":"en"}}],"event":null,"contextual_links":[{"relation":"context","paragraph":0,"text":"Madrid Metro","text_language":"en","url":"https://haberpaper.com/en/news/madrid-metro-line1-air-conditioning-renewal-2026","language":"en","evidence":{"source_url":"https://www.comunidad.madrid/noticias/2026/10/21/comunidad-madrid-activa-maquinas-metro-teleasistencia-videollamada","text":"Madrid Metro has activated a remote-assistance service on its new ticket machines. Passengers can contact a trained agent in real time for questions, guidance or help buying travel tickets; 24 station employees have received specific training.","language":"en"}}],"timeline":[{"id":"stellantis-madrid-flexible-electrification-project-2026","url":"https://haberpaper.com/en/news/stellantis-madrid-flexible-electrification-project-2026","language":"en","title":"Stellantis Madrid plant combines solar power, heat pumps and battery storage","event_period":"2026-10-20","event_period_basis":"event","published_at":"2026-10-22T05:34:35+03:00","relationship_basis":"entity"},{"id":"madrid-metro-line1-air-conditioning-renewal-2026","url":"https://haberpaper.com/en/news/madrid-metro-line1-air-conditioning-renewal-2026","language":"en","title":"Madrid to renew air conditioning on Metro Line 1","event_period":"2026-10-21","event_period_basis":"event","published_at":"2026-10-22T05:34:35+03:00","relationship_basis":"entity"},{"id":"madrid-metro-video-assistance-ticket-machines-2026","url":"https://haberpaper.com/en/news/madrid-metro-video-assistance-ticket-machines-2026","language":"en","title":"Madrid Metro adds video help to ticket machines","event_period":"2026-10-21","event_period_basis":"event","published_at":"2026-10-22T05:34:35+03:00","relationship_basis":"entity"}]},"data":null,"data_compilations":[],"data_downloads":[],"content":{"paragraphs":["Madrid Metro has activated a remote-assistance service on its new ticket machines. Passengers can contact a trained agent in real time for questions, guidance or help buying travel tickets; 24 station employees have received specific training.","The service will initially be available on 214 machines across 47 stations, with video calls enabled on 72 machines. The rollout is part of the €9 million Estación 4.0 equipment-renewal plan, funded through the EU Recovery, Transformation and Resilience Plan."],"key_points":[],"sections":[]},"text":"Madrid Metro launched remote assistance for 214 ticket machines across 47 stations; video calls will be available on 72 of the machines.\n\nMadrid Metro has activated a remote-assistance service on its new ticket machines. Passengers can contact a trained agent in real time for questions, guidance or help buying travel tickets; 24 station employees have received specific training.\n\nThe service will initially be available on 214 machines across 47 stations, with video calls enabled on 72 machines. The rollout is part of the €9 million Estación 4.0 equipment-renewal plan, funded through the EU Recovery, Transformation and Resilience Plan.\n\nThe summaries and introductions were clarified in all five editions: remote assistance covers 214 machines, while video calls will be available on 72 of them. The wording no longer implies that all 214 machines support video calls.","corrections":[{"at":"2026-10-22T21:07:17+03:00","language":"en","text":"The summaries and introductions were clarified in all five editions: remote assistance covers 214 machines, while video calls will be available on 72 of them. The wording no longer implies that all 214 machines support video calls."}],"editorial_illustration":{"kind":"symbolic-editorial-illustration","documentary":false,"scope":"article","asset_id":"metro-passenger-equipment","url":"https://haberpaper.com/assets/illustrations/metro-passenger-equipment-1536.webp","width":1536,"height":1024,"alt":"Symbolic metro carriage with a ventilation unit and a separate ticket kiosk showing a generic headset-operator illustration.","language":"en","caption":"AI-generated symbolic illustration. Symbolic metro equipment; no actual Madrid trains, software or completed works are depicted.","caption_language":"en"},"section_illustration":{"kind":"symbolic-editorial-illustration","documentary":false,"scope":"section","asset_id":"business","url":"https://haberpaper.com/assets/illustrations/business-1536.webp","width":1536,"height":1024,"alt":"Symbolic industrial workshop with machinery, a warehouse and a crane.","language":"en"}}}