{"version":"1","article":{"id":"adgm-ai-deployment-operations-h1-2026","slug":"adgm-ai-deployment-operations-h1-2026","language":"en","url":"https://haberpaper.com/en/news/adgm-ai-deployment-operations-h1-2026","api_url":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026?lang=en","title":"ADGM says AI is operating across 25 functions in first half","summary":"The Abu Dhabi financial centre reported workload and digital-response measures as it expanded AI use in licensing, supervision and customer service.","category":"business","region":"world","topics":[],"published_at":"2026-10-08T18:08:38+03:00","modified_at":"2026-10-08T18:08:38+03:00","publication_basis":"publication-record","event_period":"2026-06","event_period_basis":"event-or-reference-period","sources":[{"name":"Abu Dhabi Global Market (ADGM)","url":"https://www.adgm.com/media/announcements/adgm-reinforces-abu-dhabis-standing-as-a-global-financial-hub-with-54-growth-in-aum-and-almost-14000-active-licences","publishedAt":"2026-09-08","checkedAt":"2026-10-08"}],"translations":[{"language":"tr","url":"https://haberpaper.com/tr/news/adgm-ai-deployment-operations-h1-2026","api_url":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026?lang=tr"},{"language":"en","url":"https://haberpaper.com/en/news/adgm-ai-deployment-operations-h1-2026","api_url":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026?lang=en"},{"language":"ar","url":"https://haberpaper.com/ar/news/adgm-ai-deployment-operations-h1-2026","api_url":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026?lang=ar"},{"language":"fr","url":"https://haberpaper.com/fr/news/adgm-ai-deployment-operations-h1-2026","api_url":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026?lang=fr"},{"language":"es","url":"https://haberpaper.com/es/news/adgm-ai-deployment-operations-h1-2026","api_url":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026?lang=es"}],"data_types":["metrics"],"data":{"version":1,"blocks":[{"id":"adgm-ai-operational-measures-h1-2026","type":"metrics","title":{"tr":"ADGM yapay zekâ operasyon göstergeleri, 2026 ilk yarı","en":"ADGM AI operational measures, first half 2026","ar":"مؤشرات تشغيل الذكاء الاصطناعي في سوق أبوظبي العالمي، النصف الأول 2026","fr":"Indicateurs opérationnels de l’IA à ADGM, premier semestre 2026","es":"Indicadores operativos de IA en ADGM, primer semestre de 2026"},"description":{"tr":"ADGM’nin kurumsal açıklamasında yer alan kullanım ve dijital yanıt ölçüleri.","en":"Usage and digital-response measures in ADGM’s institutional update.","ar":"مقاييس الاستخدام والاستجابة الرقمية الواردة في تحديث سوق أبوظبي العالمي.","fr":"Mesures d’usage et de réponse numérique publiées dans le bilan institutionnel d’ADGM.","es":"Medidas de uso y respuesta digital comunicadas en la actualización institucional de ADGM."},"methodology":{"tr":"Dönem 2026 ilk yarıdır. 25 işlev açıklamada bildirilen dağıtım kapsamıdır. Yıllık 5.000 saati aşan azalma ADGM’nin yıllıklandırılmış kurumsal ölçümüdür; yaklaşık yüzde 25 dijital kanallardaki müşteri sorularının anında yanıt oranıdır. Bağımsız doğrulama, başlangıç dönemi ve hesaplama ayrıntısı verilmemiştir.","en":"Period is the first half of 2026. The 25 functions are the deployment scope reported by ADGM. The reduction exceeding 5,000 hours a year is ADGM’s annualised institutional measure; approximately 25% is the instant-response share for customer enquiries through digital channels. No independent verification, baseline period or calculation detail is provided.","ar":"الفترة هي النصف الأول من 2026. وتمثل الوظائف الـ25 نطاق التطبيق الذي أعلنه سوق أبوظبي العالمي. والانخفاض الذي يتجاوز 5,000 ساعة سنوياً مقياس سنوي للمؤسسة؛ وتمثل نحو 25% نسبة الاستجابة الفورية لاستفسارات العملاء عبر القنوات الرقمية. ولم تُذكر مراجعة مستقلة أو فترة أساس أو تفاصيل الحساب.","fr":"La période est le premier semestre 2026. Les 25 fonctions correspondent au périmètre de déploiement déclaré par ADGM. La baisse de plus de 5 000 heures par an est une mesure annualisée de l’institution ; environ 25 % désigne la part des demandes clients recevant une réponse instantanée par les canaux numériques. Aucune vérification indépendante, période de référence ou méthode détaillée n’est fournie.","es":"El período es el primer semestre de 2026. Las 25 funciones son el alcance del despliegue comunicado por ADGM. La reducción superior a 5.000 horas al año es una medida anualizada institucional; aproximadamente el 25% es la proporción de consultas de clientes con respuesta instantánea por canales digitales. No se aporta verificación independiente, período de referencia ni detalle del cálculo."},"sourceUrls":["https://www.adgm.com/media/announcements/adgm-reinforces-abu-dhabis-standing-as-a-global-financial-hub-with-54-growth-in-aum-and-almost-14000-active-licences"],"updatedAt":"2026-10-07T23:47:23Z","items":[{"label":{"tr":"Yapay zekâ dağıtılan işlev sayısı","en":"Business functions with AI deployed","ar":"عدد الوظائف التي طُبق فيها الذكاء الاصطناعي","fr":"Fonctions métier avec IA déployée","es":"Funciones empresariales con IA desplegada"},"value":25,"unit":"count","period":"2026-06","basis":"observed","measure":{"id":"adgm-ai-enabled-business-functions","unitCode":"count","geography":"adgm","frequency":"irregular","aggregation":"stock","periodRole":"reference-period"}},{"label":{"tr":"Dijital kanallarda anında yanıtlanan müşteri soruları (yaklaşık)","en":"Customer enquiries instantly resolved through digital channels (approx.)","ar":"استفسارات العملاء التي تمت الإجابة عنها فوراً عبر القنوات الرقمية (تقريباً)","fr":"Demandes clients résolues instantanément par les canaux numériques (approx.)","es":"Consultas de clientes resueltas al instante por canales digitales (aprox.)"},"value":25,"unit":"percent","period":"2026-06","basis":"estimate","measure":{"id":"adgm-digital-instant-enquiry-response-share","unitCode":"percent","geography":"adgm","frequency":"irregular","aggregation":"rate","periodRole":"reference-period"}},{"label":{"tr":"Teknoloji yol haritası yatırımı (2029’a kadar, alt sınır)","en":"Technology roadmap investment through 2029 (lower bound)","ar":"استثمار خارطة الطريق التقنية حتى 2029 (حد أدنى)","fr":"Investissement de la feuille de route technologique d’ici 2029 (minimum)","es":"Inversión de la hoja de ruta tecnológica hasta 2029 (mínimo)"},"value":400,"unit":"million AED","period":"2029","basis":"target","measure":{"id":"adgm-technology-roadmap-investment-through-2029","unitCode":"million-aed","geography":"adgm","frequency":"annual","aggregation":"flow","periodRole":"reference-period"}}]}]},"data_compilations":[{"id":"adgm-ai-operational-measures-h1-2026","creator":{"@type":"Organization","@id":"https://haberpaper.com/#organization","name":"Haber Paper","url":"https://haberpaper.com/"},"license":{"@type":"CreativeWork","@id":"https://haberpaper.com/en/data-terms/v1#license","name":"Haber Paper Original Data Compilation License 1.0","url":"https://haberpaper.com/en/data-terms/v1"},"rights_scope":"Haber Paper original data arrangement, labels and methodology notes only; underlying source rights and permissions remain separate.","source_license_url":null}],"data_downloads":[{"id":"adgm-ai-operational-measures-h1-2026","formats":{"json":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026/data/adgm-ai-operational-measures-h1-2026?lang=en&format=json","csv":"https://haberpaper.com/api/v1/articles/adgm-ai-deployment-operations-h1-2026/data/adgm-ai-operational-measures-h1-2026?lang=en&format=csv"}}],"content":{"paragraphs":["Abu Dhabi Global Market (ADGM) said it had completed the first phase of its artificial-intelligence rollout in a performance update published on 8 September. The financial centre reported deploying AI across 25 business functions, including licensing, supervision and customer service. It also said manual workload had fallen by more than 5,000 staff hours annually and that approximately 25% of customer enquiries were resolved instantly through digital channels. These are ADGM’s institutional performance claims; they are not presented as an independent impact assessment or as results for all public services in Abu Dhabi.","Other first-half figures in the same update put the asset-management ecosystem at 190 fund and asset managers and 276 funds, with 13,974 active licences. ADGM said institutions established in the centre held more than US$100 billion in AI-focused investment and that its own technology roadmap would involve more than AED400 million through 2029. Those numbers describe different things: capital managed by entities, accumulated measures of the business ecosystem, and a future technology investment plan. They are not interchangeable measures of spending or realised AI revenue.","The announcement said the reduction in manual workload exceeded 5,000 hours a year, but did not specify a baseline period, which tasks were measured, the calculation method or how staff hours were defined. The approximately 25% instant-response figure refers to customer enquiries through digital channels; it does not mean AI resolved every such enquiry. ADGM did not provide comparative values for approval times, error rates, customer satisfaction or total costs. The figures therefore indicate institutional use and reported operational outcomes, but do not establish the size of a causal effect.","For financial institutions, automation’s economic value depends on decision quality, security and oversight costs as well as response speed. ADGM said it intended to scale systems alongside data governance, cybersecurity, human oversight and clear authority boundaries, while retaining statutory decision rights with people. That matters because errors or opaque decisions in licensing and supervision can carry direct institutional consequences. Future reporting of processing time, repeat handling, corrected errors and complaints by transaction type would make the current claims easier to compare. Without that detail, the released measures provide a starting point rather than a complete assessment of productivity or service quality."],"key_points":[],"sections":[]},"text":"The Abu Dhabi financial centre reported workload and digital-response measures as it expanded AI use in licensing, supervision and customer service.\n\nAbu Dhabi Global Market (ADGM) said it had completed the first phase of its artificial-intelligence rollout in a performance update published on 8 September. The financial centre reported deploying AI across 25 business functions, including licensing, supervision and customer service. It also said manual workload had fallen by more than 5,000 staff hours annually and that approximately 25% of customer enquiries were resolved instantly through digital channels. These are ADGM’s institutional performance claims; they are not presented as an independent impact assessment or as results for all public services in Abu Dhabi.\n\nOther first-half figures in the same update put the asset-management ecosystem at 190 fund and asset managers and 276 funds, with 13,974 active licences. ADGM said institutions established in the centre held more than US$100 billion in AI-focused investment and that its own technology roadmap would involve more than AED400 million through 2029. Those numbers describe different things: capital managed by entities, accumulated measures of the business ecosystem, and a future technology investment plan. They are not interchangeable measures of spending or realised AI revenue.\n\nThe announcement said the reduction in manual workload exceeded 5,000 hours a year, but did not specify a baseline period, which tasks were measured, the calculation method or how staff hours were defined. The approximately 25% instant-response figure refers to customer enquiries through digital channels; it does not mean AI resolved every such enquiry. ADGM did not provide comparative values for approval times, error rates, customer satisfaction or total costs. The figures therefore indicate institutional use and reported operational outcomes, but do not establish the size of a causal effect.\n\nFor financial institutions, automation’s economic value depends on decision quality, security and oversight costs as well as response speed. ADGM said it intended to scale systems alongside data governance, cybersecurity, human oversight and clear authority boundaries, while retaining statutory decision rights with people. That matters because errors or opaque decisions in licensing and supervision can carry direct institutional consequences. Future reporting of processing time, repeat handling, corrected errors and complaints by transaction type would make the current claims easier to compare. Without that detail, the released measures provide a starting point rather than a complete assessment of productivity or service quality.","corrections":[],"editorial_illustration":{"kind":"symbolic-editorial-illustration","documentary":false,"scope":"section","asset_id":"business","url":"https://haberpaper.com/assets/illustrations/business-1536.webp","width":1536,"height":1024,"alt":"Symbolic industrial workshop with machinery, a warehouse and a crane.","language":"en"},"section_illustration":{"kind":"symbolic-editorial-illustration","documentary":false,"scope":"section","asset_id":"business","url":"https://haberpaper.com/assets/illustrations/business-1536.webp","width":1536,"height":1024,"alt":"Symbolic industrial workshop with machinery, a warehouse and a crane.","language":"en"}}}